Everything you need to know about paying for your stay, our cancellation and refund policy, and the promise you get when you book direct with Coast Properties.
Last updated: September 2026
When you book, you pay a deposit of 25% of the total (a minimum of £150) to secure your dates. The balance is then collected automatically 48 days before your arrival. If you book within 48 days of arrival, the full amount is taken at the time of booking.
There are no booking fees. The price you see includes cleaning and everything shown in your quote. Your card is handled securely by Stripe, and we email you a confirmation as soon as your booking is made.
No damage deposit. We do not take a separate damage or security deposit. You are simply asked to treat the property with care and report any accidental damage to our local team.
If you change your mind within 48 hours of booking, you can cancel for a full refund, provided your stay is not due to begin within that time.
After the first 48 hours, your deposit is non-refundable, as it secures the property and the dates for you.
Any refund due is processed back to your card within 5 working days. We are not able to offer date changes once a booking is confirmed, but we are happy to help you rebook subject to availability.
We strongly recommend taking out travel insurance so you are covered if you need to cancel for reasons outside our policy.
In the unlikely event that the government requires us to close our properties, we will contact you and issue a credit voucher to the value of the booking you have paid for.
Book directly with us and you will always pay less than on the big booking sites. If you ever find one of our homes cheaper elsewhere for the same dates, tell us and we will match it.
Our local team is here to help. Call us on 01620 671966 or email enquiries@coast-properties.co.uk.