BOOK WITH CONFIDENCE - COVID CANCELLATION POLICY
If guests are affected by Covid-19 lockdown, and we cannot legally provide you with accommodation, or you are unable to travel, due to a breach in Covid restrictions, we are offering guests vouchers, a date change or a full refund. We cannot cover for your disinclination to travel, or if you have received a positive covid test result, or for personal reasons that you or your party might be experiencing. We would ask that you refer to your travel insurance policy.
Scotland has now moved beyond Level 0 restrictions. In line with the Scottish government's guidelines, Coast Properties and our owners are remaining cautious in relation to COVID-19. We are undertaking every measure to ensure your safety during your stay.
In order that everyone stays safe , including our staff we do require your help to maintain this during your stay and to help ensure this is maintained for the next guest too. Maintenance call outs will be kept to absolute emergencies only.
It will be important that you do not arrive prior to 4.00pm, and you will need to vacate by 10.00am, in order for the cleaners to prepare the property between bookings. We will ask you to air the property as much as you can during your holiday.
If you do show any symptoms of COVID-19, high temperature continuous cough, loss of taste or smell prior to arrival you should seek advice from the NHS and or request a COVID -19 test immediately and, if tested positive you and your family group must not travel to the property. If you develop any of these symptoms during your stay your whole visiting party must all return home immediately in order to meet Scottish Government guidelines. We are asking that you do not remain in the property. If you can not go home, you will incur charges for the additional 2 weeks, when you must isolate, and an additional cancellation fee to cover the costs of refunding the next incoming guests. If you are in any doubt please seek further advice www.NHSinform.scot/test-and-protect
You must inform NHS 0800 028 2816 and Coast Properties if you have had a positive test.
We want to ensure that we can continue to operate in the future and with your help many guests can come and enjoy our holiday homes and enjoy the benefits of being by the sea.
With best wishes,
The Coast Properties team